Policies & Documentation

MTU Library commitments to all its users.

The Customer Service Charter – Particularly in relation to service provision- is informed by two documents:

” To provide a high quality library service to all students and staff, that is responsive to user needs and allows them to maximize the use of library resources to support their study and research, providing optimum access to resources through user education and, where possible, off-site access to material.” (IT Tralee Library Strategic Plan, 2004-2007)

Mission
The Libraries of the Institute of Technology operating at National and Strategic level will foster the development of flexible, accessible learning environments, drawing on International best practice and collective knowledge.

Values

  • Belief that it is essential that Libraries deliver quality service and that these services are measured using a common quality framework.
  • Awareness of the value of the knowledge store in our Institutes and within ourselves and of the potential benefits which result from harnessing that knowledge.
  • Co-operation for our mutual benefit.
  • Delivery of a flexible Library service accessible to our learning communities.
  • Focus on personally Meeting the needs of our customers.
  • Setting of high standards of professionalism in all our business dealings.
  • Support and respect for our colleagues as individuals and as teams.
  • Encouragement of innovation and open communication.

This Strategic Plan represents a vision for the future of libraries within the IoT sector. Six areas Identified as high level objectives:

  • Service
  • Communication
  • Quality
  • Access
  • Knowledge
  • Co-operation